I found there a three characters code included in your item title, does it have any meaning?
The three characters code listed in the end of the item title is unique to each item, customer can use it to search the only item from our store, and it is also convenient for our stuff to identify the item.
Can I combine prices for the items which mark on different currency?
Please tell us which currency you prefer, we will do the combine for our customers.
How to cancel order if I ordered wrong item?
Please tell us that you have ordered wrong item, we will do the left things for you.
Can you leave the feedback for me as I have paid for the item?
Our feedback guiding principle complies with customer satisfaction first policy, if buyer happy with the transaction and give us good rating, then we will do the same for customer. Therefore, once your item arrives in satisfactory condition, also you happy with our service, please leave feedback for me, we will affirmatively give you the positive feedback at short notice.
Where do you ship to?
We are happy to accept orders worldwide, certain country restriction. We always ship our items to Europe, North American, Australia, Japan, Korea, and other countries.
What shipping company do you use?
Your order will be sent by Fedex / UPS / Hong Kong Post (as the case may be).
What kind of method do you use to ship item and how long for the delivery?
We usually ship items by Airfreight mail, and the standard time for delivery is 5-21 business days, while we find customer usually receive parcel in 5-10 days. However, occasional, item may travel longer time than ordinary schedule, say 3-4 weeks, particularly when orders’ destination at Eastern Europe or South America countries. In addition, as far as we evaluate, Italian and French post system is less efficient, so you patient is much appreciated. For the items which are shipped by Express, the delivery time is 3-5 days.
Will you inform me after goods send?
Certainly, there is an email will be send to your email address registered on eBay regarding shipment detail.
Can you ship items as gift and whether I have to pay more for the customs?
All of our package will be declaimed at ‘Gift’ except Digital Camera and Lenses. We always try our best to help customers Legally Minimize their tax. But if any additional charges generated for customs clearance must be borne by customer.
What’s the payment method for the items? Whether can get it by money order or bank deposit?
Paypal and Moneybookers are payment methods we accept at the moment. Personal cheque is not acceptable.
Can you combine shipping for several items and how to calculate the total cost?
Yes, we do offer shipping combination to save on a part of postage for customer (bidding items are not involved). Postage discount is calculated by following those rules. (save and except free shipping items show on auction).
Which currency do you accept?
Now we only accept payment in AUD, USD, GBP and EUR.
How can I be confidently to order items in your eBay store?
DIGITAL iSHOP is an eBay recognized Titanium Power Seller because we have consistently met the requirements set up by eBay, which includes the highest standards of professionalism, having achieved and maintained excellent feedback rating and outstanding sales performance.
What kind of warranty of your item is being offered?
We offered that all new items (not include the battery item or battery part) are covered by us for 12 months seller warranty and 7 days Hassle-Free exchange (replace) if a manufacture defect is found. For the battery products or battery component within products, we offered 3 months seller warranty and 7 days Hassle-Free exchange (replace) if a manufacture defect is found.
I want to resell your product at local, do you do wholesale business?
We have a dedicate email address to reply all of wholesale or business to business inquiry, please email to sales@digitalishop.com with goods you are interesting in and some of your information.